WOODS USA SERVICE TEAM

Expertise when & where you need it the most

Man in blue woods shirt standing in front of the woods factory

When it comes to fans, you couldn’t be in safer hands.

Our experienced service team are passionate about your satisfaction and peace of mind. From optimized performance to extended life, you can rely on Woods.

Our service CAPABILITIES

Woods Air Movement USA possesses world-class design engineering, R&D, production and test facilities, and expertise, greatly increasing the range of services available for your installed assets' performance and longevity.

Diagram showing the five service offerings we offer

EMERGENCY ASSISTANCE:

Woods has vast expertise in technical personnel, available to assist with urgent performance and reliability needs.

PARTS AVAILABILITY - BEST IN THE BUSINESS

Woods has an installed base exceeding 2 million fans and produces 80,000 new fan assemblies a year. The supply chain is therefore huge and active.
For large quantity installations, an on-site critical spare parts holding is recommended.

OUR PEOPLE ARE PASSIONATE

One contact from start to finish:

Our dedicated Service Business commercial team pride themselves on going the extra mile and being easy to do business with.
All customers have the same contact person from quotation to delivery, ensuring continuity and speed.

Safe and dependable operation of a critical asset can be ensured through adherence to OEM maintenance guidelines. The execution of a fixed schedule achieves:

Low risk of failure
Optimal performance assured through OEM Warranty
Minimised unscheduled downtime and cost
Extension of asset life
Protection of your reputation

The biggest headaches for asset managers are caused by sudden unforeseen equipment failures:

What risks are present while the equipment is down?
Other priorities suffer as focus is switched
There may be lost revenue
High cost of short notice interventions to return the equipment to operation quickly.

Woods are experts at optimizing performance through refurbishment and retrofits. Our expertise is unparalleled with world class theoretical modelling and R&D facilities at your disposal.

Upgrading older equipment for improved efficiency without requiring new interface arrangements, saves time and significant investment in new ventilation systems. Our scope may also incorporate motor rewinds and control system upgrades.

Eco Retrofit Case Study

Special interventions to optimize upgrades for improved performance and extend life are more cost-effective and less disruptive than total equipment replacement, when physical interchangeability may be impossible.
Our world-class test capability will ensure where necessary, that all engineered solutions perform reliably according to specification. Many of our replacement products for critical military customers undergo Factory Witness Testing.

Our in-house thoroughly trained, experienced and well equipped Field Service team understand fan performance and reliability intimately. Consequently unforeseen events may be quickly and accurately diagnosed and interventions optimised for minimum downtime and cost. We are mobile with the calibrated tools to measure electrical and aerodynamic performance, and vibration and acoustic signatures so that root causes of performance and reliability issues may be pin-pointed quickly.

There are some issues that you might be able to identify and fix yourself. Take a look at our Fault Finding page.

Trouble-shooting FAQs